Learning Triggers in Virtual Groups

Learning is a critical capability for virtual group effectiveness. The objective of this study is to understand when learning occurs. Once we understand when learning occurs we are better able to stimulate learning to enhance the effectiveness of virtual groups. Additionally, understanding the nature of learning triggers and the results they produce informs how we may achieve desired learning outcomes. This study develops a framework to explain, and empirically studies, when learning occurs in virtual groups. The study employed a single, embedded, qualitative case study designed to study learning triggers in an Open Source Software project. Findings suggest that learning occurs ensuing learning triggers. Learning triggers vary in type and source. The type and source of learning triggers effects whether learning occurs in the group and the type of learning outcomes the trigger produces.